When a member asks to leave
Members can end their gym membership in the app themselves. You are notified when they do, and there is a seven-day notice period before it takes effect.
What you see
Section titled “What you see”The request appears in your leave requests inbox with the member’s name and any message they left.
Your options
Section titled “Your options”Approve it now — ends the membership immediately. Useful when the member has already stopped coming and you want the roster accurate.
Do nothing — the request completes automatically after seven days.
The member can cancel their own request at any point during the window.
What happens when it completes
Section titled “What happens when it completes”- The membership is closed and the member leaves your roster, freeing a slot against your plan’s member limit — see Plans & limits.
- Any instructor assignment for that member is ended, and the instructor loses access to their data.
- Attendance and check-in history for the period they were a member stays on your records.
- The member keeps their own account and training history, and continues on a personal account.
Removing a member yourself
Section titled “Removing a member yourself”Owners can also remove a member directly from the member’s detail screen — see Add members & staff. The outcome is the same.