Frequently asked questions

AtgoraX is a Kenya-founded fitness technology platform built to connect the fitness industry in one ecosystem.

Whether you are an individual, an athlete, a personal trainer, a gym, a gym chain, a hotel with a fitness facility, or a company running a corporate wellness programme, AtgoraX gives you the tools to manage training, track progress, run your business, and keep your members engaged.

The platform brings together workout tracking, nutrition and meal planning, progress analytics, member and client management, messaging, gym discovery, and Smart Suggestions in one place.

AtgoraX is one ecosystem of seven products:

• AtgoraX Individual — individuals, fitness enthusiasts and athletes
• AtgoraX Coaches / Trainers — personal trainers, fitness coaches and other fitness professionals
• AtgoraX Gym — independent commercial gyms
• AtgoraX Gym Enterprise — gym businesses with multiple branches
• AtgoraX Apartment Facilities — apartments, estates and residential communities with a resident gym
• AtgoraX Hotels — hotels, resorts and hospitality properties with fitness facilities
• AtgoraX Corporate Wellness — companies running employee wellness programmes

Individuals and athletes can use AtgoraX free, and add the paid Premium plan for the extras. Trainers, gyms, gym chains, hotels, apartment estates and corporate organisations use paid plans — see pricing.

If you belong to an organisation already on AtgoraX — a gym member, a resident, a hotel guest, an employee, or a client of a trainer — you do not pay AtgoraX separately. Your access comes with the plan your gym, building, hotel, employer or coach holds.

Members train independently — no coach required. You get a full self-serve fitness workspace, and on the free Basic plan you can:

• Set up a fitness profile — your goal, activity level, training preferences, and a movement and health self-check

• Log workouts, cardio and meals day by day

• Record your weight and body measurements over time

• Build your own training programme and follow it from Today — or train by feel, and have every workout you perform kept as a template to repeat

• Track progress over time with metrics and history

• Work offline and sync when you are back online

• Find a trainer on Discover

The paid Premium plan, from KES 500 a month, adds:

• Today’s Goal — your daily recap, injury and pain follow-ups, and goal phases
• Sleep, water and recovery tracking, with a morning check-in and a daily readiness read-out from your last seven nights
• Smart Insights on Today, plus weekly smart summaries
• Smart Suggest — a suggested workout, exercise picks, today’s menu and cardio
• Several active programmes at once
• Nutrition insights and meal-plan analysis
• Muscle-region browsing in the exercise library
• Gym discovery — find facilities that match your goals
• Progress photos and videos

Pricing and plan details: Is AtgoraX free? and Plans & prices.

AtgoraX is more than a workout tracking app. It is one platform that connects members, trainers, gyms, gym chains, hotels, and corporate wellness programmes.

Members log training, nutrition, and progress. Trainers manage clients and programmes. Gyms manage memberships, check-ins, staff, and analytics. Everyone stays connected through messaging, announcements, and challenges — and Smart Suggestions turn the data into plain guidance.

AtgoraX is a progressive web app. When it opens you will use it in your browser at app.atgorax.com and install it to your home screen in one tap — no app store download, and it updates itself.

It is built to work offline: workouts, meals, and cardio can be logged without a connection and sync automatically once you are back online.

Native Android and iOS store listings are planned for later. AtgoraX is coming soon — announcements will be made on our official website and verified channels.

Not yet — AtgoraX is coming soon. The platform is built and in final preparation, and the launch date will be announced on atgorax.com, the official place for launch news.

Public sign-up is not open, so nobody can create an account, pay, or be invited yet. Our help centre is published ahead of launch so you can see exactly how everything works before you start, and our plans and prices are already public so you can budget.

To be told the moment sign-up opens, email info@atgorax.com — and gyms, gym chains, hotels and corporate wellness programmes can start the setup conversation with our team now, ahead of launch.

AtgoraX Web is the web-based application that gives you access to the AtgoraX fitness ecosystem. It is built using Progressive Web App (PWA) technology, to give you a modern, responsive and app-like experience through the web.

A Progressive Web App is a modern web application designed to give an experience similar to a traditional app while staying accessible through the web. On supported devices and browsers, it can also be added to the home screen.

No. AtgoraX is currently available through the web as a Progressive Web App. You can open it in a supported browser without first downloading a traditional mobile application.

Yes, on supported devices and browsers. Once AtgoraX is on your home screen you can open it more conveniently, and it launches with an app-like experience.

On iPhone use Safari: ••• → Share → Add to Home Screen. On Android use Chrome: ⋮ → Install app. On a computer, use the install icon in the Chrome or Edge address bar.

AtgoraX is designed to give an app-like experience using modern web technology. The exact features and capabilities available can vary with the device and browser you use.

Yes. AtgoraX is designed for supported smartphones, tablets, laptops and desktop computers.

No traditional installation is needed to use AtgoraX in a supported web browser. On supported devices you can optionally add AtgoraX to your home screen for easier access.

AtgoraX is delivered through the web, so platform updates and improvements reach you through the web rather than relying entirely on traditional app-store update cycles.

No. AtgoraX Web is a full web application built with Progressive Web App technology. It is designed to give an interactive, responsive and app-like experience rather than work like a traditional informational website.

We chose PWA technology to make AtgoraX accessible, flexible and easy to use across supported devices, while still giving an app-like experience.

Yes. Your AtgoraX account is designed to give you access to your fitness ecosystem across supported devices.

AtgoraX is currently delivered as a Progressive Web App, so you can use the platform without a traditional app-store download. As AtgoraX grows, additional app distribution options may also become available.

AtgoraX is designed using modern security practices and secure web technologies. For complete details, see the AtgoraX Privacy Policy and our privacy and security guides in the help centre.

Yes. Because AtgoraX is accessible through the web, you can share the AtgoraX web address with someone so they can open the platform in a supported browser.

Depending on your account and access level, AtgoraX connects experiences including workouts, nutrition, hydration, sleep, progress tracking, coaching, community, fitness facilities and other parts of your fitness journey.

AtgoraX is currently delivered as a Progressive Web App. As the platform grows, AtgoraX may expand to additional distribution channels, including traditional app stores.

Yes, if you train on your own.

Every individual account starts on Basic, the free plan — log workouts, meals and cardio, build a program of your own and use the exercise library, free for as long as you like.

The paid Premium plan adds Today’s Goal (your daily recap, injury follow-ups and goal phases), sleep, water and recovery tracking, Smart Insights, Smart Suggest (suggested workouts, menus and cardio), several active programs, nutrition insights and meal-plan analysis, muscle-region library browsing, gym discovery and progress photos, from KES 500 a month (KES 1,350 for 3 months, 2,500 for 6 months or 4,500 for a year).

If a personal trainer coaches you, or you belong to a gym, apartment estate, hotel or company on AtgoraX, you do not pay — your trainer’s or organisation’s plan covers you.

The free Basic plan is for individuals only. Personal trainers, gyms, gym chains, hotels, apartment estates and corporate organisations use paid plans for their professional features — see pricing.

Prices are in Kenya Shillings and are shown in full on our pricing page. Monthly prices start at:

• Individual — Basic is free; Premium is KES 500
• Trainers — KES 1,500
• Gyms — KES 3,500 (Small Gym, up to 50 members); gym groups with 2–5 branches KES 20,000
• Apartments & estates — KES 5,000 for a single property
• Hotels — KES 10,000 for a single hotel
• Corporate wellness — KES 25,000 for up to 100 employees

Plans are sold in four prepaid durations — 1, 3, 6, or 12 months — with the longer durations priced lower per month. Gyms with 6+ branches, property groups, larger hotel groups and enterprise organisations get custom pricing from our team.

Business plans pay for the AtgoraX software platform. Gyms, estates and hotels collect their own member, resident and guest payments — AtgoraX does not receive or process that revenue.

No, not unless you choose to be.

AtgoraX subscriptions are prepaid, fixed-period purchases. You pay once for the period you chose, and when it ends nothing further is charged by default.

Automatic renewal is optional and switched off unless you turn it on. If you enable it, we charge your saved card on the period-end date for the same duration. It requires a saved card — M-Pesa authorisations cannot be reused for automatic charges. You can switch auto-renewal off, or remove your card, at any time in your billing settings.

Yes.

If auto-renewal is off, there is nothing to cancel — your plan simply ends when the period you paid for ends, and you keep full access until that date.

If auto-renewal is on, switch it off before the renewal date to stop the next charge. Turning it off does not shorten your current period.

Payments already made are generally non-refundable. See our Refund, Cancellation & Subscription Policy for the specific cases where we do refund in full.

Nothing is deleted. If you train on your own, a Premium plan that ends simply drops you back to the free Basic plan — your logging carries on and only the Premium extras lock.

For trainer and business plans, there is a short read-only grace period after expiry where your history stays viewable, and after that the paid features lock — but your data stays. If you are a trainer, your clients keep full access to their own history throughout.

If the lapsed plan is an add-on — an instructor’s Personal Trainer plan, or a member’s or client’s Premium add-on — only its extra features lock. The membership, coaching or facility work underneath carries on as normal.

Your data is never deleted because a subscription lapsed, and cancelling a subscription does not delete your account.

When a trainer coaches you — a gym, estate or hotel instructor, or a personal trainer who invited you — your workouts are designed by them. They create, assign and monitor your workouts and programmes; you complete them and track your progress, meals, hydration, sleep and body measurements. If nothing is planned for today, the app offers to message or call your trainer.

If you also want to build, choose, save and swap workouts of your own, add the Premium add-on — KES 500 a month, from Profile & settings → Billing. Your membership or coaching stays exactly as it is, and your trainer keeps designing your workouts.

The full Individual app — your own multi-week programmes, circuit & HIIT formats, the exercise library and finding a trainer — comes when you leave your gym or trainer and continue on your own.

AtgoraX is founded in Kenya and built for global use. The platform is available wherever our payment processor, Paystack, can accept your payment method.

Kenya is our primary market today. Features, payment methods, and availability may vary by country, and we are adding regions as we grow.

Payments are processed securely by Paystack. At checkout you can pay with:

• Mobile money — M-Pesa (Kenya) and other supported mobile money networks in your region
• Cards — Visa and Mastercard (and Verve where supported)

Available methods depend on your country and on your Paystack-supported region. We never see or store your card number.

Yes. AtgoraX never stores card numbers. Payments are handled entirely by Paystack, a licensed payment processor, and we keep only a secure reference to the transaction.

Yes. The Gym Discovery directory lets you browse and search gyms by location, facilities, services, opening hours, membership pricing, and member ratings and reviews. You can request to join a gym straight from its listing.

Gyms on a paid plan are listed in the directory and can use it to reach new members.

If you are a member of a gym on AtgoraX, yes — you can browse the trainers at your gym and request one, and your gym confirms the assignment.

Independent trainers currently bring their own clients onto the platform: your trainer sends you an invite, you activate your account with it, and you are connected immediately.

A public trainer directory — where anyone can search and connect with independent trainers — is on our roadmap and is not live yet.

Yes. You can end it yourself from Settings — you do not need your trainer or gym to do it for you, and you do not have to delete your account.

There is a seven-day notice period so the trainer or gym can hand over properly. During it they can approve early, and you can cancel and stay. If they do nothing, it completes automatically after seven days, so you are never stuck waiting on someone who has stopped responding.

Your history stays yours. Logs, progress photos, measurements and completed sessions are not deleted. You carry on training on your own, and you can connect with someone else whenever you like.

Leaving a trainer or gym is not the same as deleting your account — that is a separate request.

Trainers get a full client management workspace. On every trainer plan you can:

• Build workout programmes with a full exercise library, including circuits, HIIT, EMOM, AMRAP, and Tabata formats
• Build nutrition and meal plans with calorie and macro targets
• Invite clients and assign programmes to them
• Track client workouts, cardio, meals, weight, and compliance day by day
• Review progress photos and form videos your clients submit
• Message clients directly, run group chats and cohorts, and post announcements
• Set reminders and custom logging fields per client
• Read Smart Suggestions and weekly smart summaries on each client, and edit before sending
• Track your own training in the same account
• Manage your subscription, invites, and client limits from one settings area

Mainly the number of active clients — 10 on Trainer Starter, 50 on Trainer Growth, 100 on Trainer Pro. Past 100 clients, talk to us about a custom plan.

The coaching toolkit is otherwise the same on every tier: programmes, meal plans, messaging, analytics, announcements and progress media. The one feature that is tiered is live 1:1 voice and video calling — not included on Starter, 300 video minutes a month on Growth, 1,200 on Pro. On the tiers that include calling, voice calls are never metered.

If you downgrade while over the limit, you never lose clients — existing clients stay fully accessible, and only new invites are paused until you are back under the limit.

Live one-to-one calls, yes. Trainers and their clients — and gym instructors and the members assigned to them — can talk inside AtgoraX by voice or video, with no third-party meeting link. Either side can start the call, and calls can be scheduled ahead, including a standing weekly check-in.

Live calling is included from the second tier upward: Trainer Growth (300 video minutes a month) and Trainer Pro (1,200), and on the gym ladder from Growing Gym (600) and Large Gym (1,800). Voice calls are never metered — only video draws on the allowance. Minutes come out of the professional’s plan, so clients and members never pay for a call.

Calls are never recorded — no audio, no video, no transcripts. Only the metadata is kept (who called whom, when, whether it connected, how long), which appears as a summary card in the chat thread. Screen sharing is not available.

Not yet: group or cohort calls, and general appointment or class scheduling. Hotel fitness facilities on AtgoraX do have session booking — guests can request PT sessions and consultations with the facility’s trainers.

Your facility’s plan covers workout coaching — programmes, sessions, sets, cardio and progress for the members assigned to you. It costs you nothing.

To do more, buy a Personal Trainer plan of your own — the same Trainer Starter, Growth and Pro plans independent trainers use, at the same prices, from More → Upgrade in the app. It adds:

• Meal plans, nutrition targets, hydration, sleep and body progress for everyone you coach, your facility’s members included.
• Clients of your own, invited just as an independent trainer invites them. Only these count towards your plan’s client limit — your facility’s members never do.

You pay for it, not your facility. If it lapses, those extras lock again but your facility coaching carries on untouched, and clients you added stay linked to you.

Depending on plan, gyms can:

• Publish a gym profile and listing in the Gym Discovery directory
• Manage members, join requests, and membership plans and renewals
• Run QR check-in — members check themselves in from their phone with GPS verification, or the front desk checks them in
• Track live occupancy and analyse peak hours, plus daily, monthly, and yearly trends
• Monitor member workouts, activity, and engagement
• Assign trainers to members and manage staff accounts
• Send gym-wide announcements and run engagement challenges with teams, leaderboards, and badges
• View business reports and analytics
• Apply custom branding to the member experience
• Manage multiple branches from one organisation dashboard (Gym Group and Enterprise plans)

Single-site gym plans are sized by member capacity: Small (50), Growing (150), Large (500) — each covers one branch. Staff management, advanced reports, member engagement tools, custom branding, and live 1:1 voice and video calls between instructors and their assigned members all start at Growing. Advanced business analytics start at Large.

Video call minutes are pooled across the gym rather than per instructor: 600 a month on Growing, 1,800 on Large, 5,000 on Gym Group. Voice calls are never metered.

Running two or more locations requires a multi-branch plan, which adds the multi-branch dashboard and per-branch performance reporting: Gym Group covers 2–5 branches and is bought in the app like the single-site plans, and 6+ branches is a custom Enterprise package quoted by our team.

No. AtgoraX records your membership plans, member status, and renewal dates so you can track who has paid and when they are due — but member fees are collected by your gym, outside the app, however you collect them today. The AtgoraX subscription you pay is separate from your members’ gym fees.

Not yet. Class scheduling and class booking are on our roadmap. Gyms today run engagement through programmes, challenges, announcements, and trainer assignments.

Yes, both are built in.

Hotels get a guest fitness experience — guests are enrolled for their stay window, check in to the fitness floor, follow programmes, and can book PT sessions and consultations with your trainers.

Corporates get one platform for the whole wellness calendar — programmes and activities (mental health, men’s and women’s wellness, nutrition, financial wellness, team building and more) that employees register for, digital check-in instead of paper attendance sheets, health and fitness assessments whose individual readings stay private to the employee, shared materials employees can come back to, a permanent wellness history, and reports HR can download or print. Challenges and partner-gym check-ins are included too.

Apartment buildings and residential estates are supported as well, with their own resident gym platform — see Do you support apartment and estate gyms?

Hotel, corporate and apartment plans are all set up with our team rather than bought online.

Yes. Apartment buildings, residential estates and property groups get a resident gym platform on AtgoraX.

Management runs residents by unit number, issues per-property join codes, mounts a QR code for check-in, runs community challenges, and reads usage, engagement and facility ratings in reports. A property group manages several buildings from one dashboard.

Residents get the gym plus the full training app at no cost to them — check-in, programmes and logging, their own fitness profile and targets, and challenges with their neighbours.

Visitors are handled with dated, single-use visitor passes. A resident can issue up to 5 a day for their guests, or management issues them; the front desk redeems the code on arrival. No account is created for the visitor, and passes are cancelled automatically if the hosting resident’s access is suspended or they move out.

Apartment and estate plans come as a single property, multiple estates, or a custom property-group package, and are set up with our team rather than bought online — see pricing.

AtgoraX Community is the social fitness and wellness space that connects people, coaches, gyms, apartments, hotels and other fitness communities.

It allows users to connect, share their fitness journey, join challenges, participate in events, find fitness buddies, train together and interact with other members of the AtgoraX ecosystem.

Anyone with an AtgoraX account can participate in the wider AtgoraX Community, according to their account permissions and privacy settings.

Community participation can include:

• Individuals
• Personal training clients
• Coaches
• Gym members
• Gyms
• Apartment residents
• Apartments
• Hotel guests
• Hotels
• Corporate wellness participants

Yes.

Your gym or apartment community is only one part of AtgoraX.

You can also discover and interact with people across the wider AtgoraX Community, depending on their privacy settings.

Yes.

You can connect with other users, make fitness friends and build your own fitness network.

You can interact through:

• Posts
• Comments
• Reactions
• Groups
• Challenges
• Shared workouts
• Events
• Train Together

Your privacy settings determine what other people can see.

Yes.

AtgoraX can help you discover people with similar fitness interests, training activities, challenges or schedules.

You can connect with someone as a fitness buddy and, where available, organise workouts or Train Together sessions.

Fitness-buddy discovery is designed to respect user privacy.

Train Together allows users to organise and participate in shared training sessions.

You can invite friends, fitness buddies, group members or other eligible users to:

• Schedule a workout
• Select a training session
• Train together
• Track participation
• Share the completed session

Each participant maintains their own workout records.

A Shared Workout allows multiple people to participate in the same workout structure.

For example, a coach, gym or individual can create a workout that several people follow.

Each participant records their own:

• Sets
• Reps
• Weight
• Duration
• Completion
• Notes

One person’s results do not overwrite another person’s records.

Yes.

You can share completed workouts through AtgoraX Share Cards or Community posts.

You can choose who can see the content, depending on the available privacy options.

For example:

• Only you
• Friends
• Your gym
• Your apartment community
• A group
• The wider AtgoraX Community

Yes.

Depending on your account and permissions, you can create Community posts such as:

• Workout achievements
• Training updates
• Challenge progress
• Fitness milestones
• Photos or videos
• Motivation
• Community activities
• Events

You control the audience for your content through the available privacy settings.

Challenges are structured fitness or wellness activities that people can participate in over a defined period.

Examples include:

• 30-Day Workout Challenge
• Consistency Challenge
• Strength Challenge
• Steps Challenge
• Group Training Challenge

Challenges can be created by individuals, coaches, gyms, apartments, hotels or other authorised AtgoraX community organisers.

Yes, if the challenge is made available to you.

A public challenge can allow people outside the organisation that created it to participate.

Joining a challenge does not automatically make you a member of that gym, apartment or organisation.

Yes.

Gyms can create and manage their own Gym Community within AtgoraX.

A gym can use Community to:

• Communicate with members
• Create challenges
• Create events
• Create groups
• Share workouts
• Publish announcements
• Celebrate achievements
• Encourage member interaction
• Build a stronger fitness community

Gym members can:

• View gym announcements
• Join gym challenges
• Join gym groups
• Participate in events
• Participate in shared workouts
• Connect with other members
• Find fitness buddies
• Share workouts
• Share achievements
• Train Together
• Participate in the wider AtgoraX Community

Yes.

Being a member of a gym does not restrict someone to that gym’s Community.

They can participate in the wider AtgoraX Community and connect with other eligible users.

Yes.

Apartments can create residential fitness and wellness communities for their residents.

They can use Community to:

• Publish announcements
• Organise fitness activities
• Create challenges
• Create groups
• Organise events
• Share workouts
• Encourage resident participation
• Celebrate achievements
• Build resident fitness connections

Residents can:

• Join apartment challenges
• Join groups
• Attend events
• Participate in shared workouts
• Connect with other residents
• Find fitness buddies
• Train Together
• Share workouts
• Share achievements
• Create Community posts
• Join public AtgoraX challenges
• Participate in the wider AtgoraX Community

Yes.

An apartment community is one part of AtgoraX.

Residents can participate in the wider Community and connect with people from other apartments, gyms, coaching communities and individual AtgoraX users, subject to privacy settings.

Yes.

Coaches can create and manage professional fitness communities around their clients, groups, programmes and challenges.

Coaches can:

• Create groups
• Create challenges
• Create shared workouts
• Organise events
• Publish fitness content
• Communicate with clients
• Celebrate achievements
• Build professional fitness communities

Yes.

Being a client of a coach does not restrict someone to their coach’s community.

Clients can still:

• Make friends
• Join public challenges
• Join public events
• Find fitness buddies
• Create posts
• Share workouts
• Join groups
• Train Together
• Participate in the wider AtgoraX Community

No.

Following a coach, joining a public challenge or participating in a coach’s public community activity does not automatically create a Coach-to-Client relationship.

Professional coaching access requires the appropriate relationship and permissions.

No.

Your gym membership does not automatically give the gym access to your entire AtgoraX account.

Private information such as:

• Meals
• Nutrition
• Hydration
• Sleep
• Private weight
• Body measurements
• Health or injury information

remains protected according to your privacy settings and applicable permissions.

Not automatically.

Being a resident does not give the apartment unrestricted access to your personal AtgoraX data.

Your personal information remains subject to your privacy settings and authorised relationships.

A coach may have access to information that you have made available through the appropriate Coach-to-Client relationship and permissions.

This is different from being a friend, follower, gym member or challenge participant.

You control the audience for your Community content through the available privacy settings.

Depending on the feature, content can be shared with:

• Only you
• Friends
• A group
• Your gym community
• Your apartment community
• Other permitted audiences
• The wider AtgoraX Community

Always check the selected audience before publishing.

No.

Sharing a workout or achievement does not automatically make your entire AtgoraX fitness history public.

The specific content you choose to share is what becomes visible to the selected audience.

Yes.

AtgoraX Community is designed around user-controlled visibility.

Before sharing content, you can select the appropriate audience where the feature supports audience selection.

Yes.

Users can block or mute other users and report inappropriate content or behaviour.

Blocking is designed to prevent unwanted interaction according to AtgoraX’s platform rules.

Yes.

You can report inappropriate:

• Posts
• Comments
• Profiles
• Groups
• Challenges
• Events
• Messages
• Other Community activity

Reports can be reviewed through the appropriate AtgoraX or community moderation process.

Yes.

Authorised gym or apartment administrators can moderate the Community spaces they manage.

For example, they may manage:

• Posts
• Comments
• Groups
• Challenges
• Events
• Community rules

However, facility administrators do not automatically receive platform-wide moderation powers.

Yes.

One AtgoraX user can have multiple valid relationships.

For example, you can simultaneously be:

• An Individual AtgoraX user
• A gym member
• An apartment resident
• A coach’s client
• A member of several groups
• A participant in multiple challenges
• A member of the wider AtgoraX Community

Your AtgoraX identity remains connected across these experiences.

Yes.

Leaving or losing access to a gym or apartment community does not mean losing your AtgoraX identity.

You retain your account and other permitted AtgoraX Community relationships and activities.

Access to that particular facility’s private Community areas may end according to the facility’s rules.

Yes.

For example, you may join a public challenge created by a gym without becoming a member of that gym.

Participation in a public challenge does not automatically create a membership or professional relationship.

Yes.

A gym or apartment can choose to make eligible challenges available to the wider AtgoraX Community.

This allows facilities to build their communities beyond their physical location.

If the organiser makes the event available to the wider AtgoraX Community, eligible users can discover and participate according to the event rules.

The organiser controls the event’s participation requirements.

AtgoraX Community connects the entire fitness ecosystem.

Instead of creating separate social networks for individuals, coaches, gyms, apartments and hotels, AtgoraX connects them through one Community.

You can build your personal fitness journey while also connecting with:

• Friends
• Fitness buddies
• Coaches
• Gyms
• Apartments
• Hotels
• Groups
• Challenges
• Events
• Other fitness communities

No.

Community is for connection and participation.

Your Individual experience remains where you manage your personal fitness journey, including your own workouts, programmes, nutrition, hydration, sleep, goals and progress.

Community connects your journey with other people when you choose to share or participate.

No, not simply because you participate in Community.

Community visibility and personal fitness data are separate.

Private fitness information remains protected according to your privacy settings and authorised relationships.

AtgoraX Community is built around one simple idea:

Train together. Connect. Share. Grow.

Whether you train alone, with a coach, at a gym, inside an apartment, at a hotel or as part of a wider fitness community, AtgoraX gives you a connected place to participate in your fitness journey.

Smart Suggestions are AtgoraX’s guidance engine. It reads your logged training, nutrition, activity, recovery, and progress, and surfaces plain-language observations and recommendations — where you are trending, what is slipping, what to prioritise next, and when to check in.

If you train on your own, Smart Insights and Smart Suggest (suggested workouts, exercise picks, today’s menu and cardio) come with Premium. If a trainer or facility covers you, they are included.

It also reads your fitness profile: injuries and problem areas, your mobility self-check, your sleep, stress and sitting patterns, your BMI band, your experience level and your goal. Each suggestion gives you something to do and, where it matters, something to avoid, with a route into the right part of the exercise library.

Your nutrition targets are watched the same way. If you are logging, hitting your targets and training, and the scale still is not moving the way your goal asks, AtgoraX raises a review and proposes an adjustment — with its reasoning on screen. It never changes your targets silently, and for a coached client it is your trainer who accepts, edits or dismisses it. See Your nutrition targets.

Recovery feeds it directly. From your logged sleep AtgoraX works out a recovery state — ready, caution or low — and on low recovery it pushes high-intensity work (plyometrics, HIIT, Olympic lifts) down your recommendations and mobility and rehab work up, much as it does for an injury flag.

Smart Suggestions are rule-based: they follow published fitness and nutrition principles, not a chatbot. AtgoraX needs no wearable — everything above is worked out from what you log. If your watch or strap did report heart-rate zones for a cardio session, that detail is shown on the session itself; nothing here depends on owning one. They are informational support for your own decisions and for your trainer’s judgement.

They are not medical advice. AtgoraX does not diagnose, treat, or prescribe. Consult a qualified healthcare professional before starting or changing a fitness or nutrition programme — see our Health & Fitness Disclaimer.

Yes. Workouts, cardio sessions, and meals can be logged with no connection — entries are queued on your device and sync automatically when you are back online. Your recent programme, exercise library, and logs stay available offline.

Yes. All traffic is encrypted over HTTPS/TLS, data is held on secure cloud infrastructure with per-account access controls enforced at the database level, and payment details are handled by Paystack — never stored by us.

See our Privacy Policy, Information Security Statement, and Terms of Service.

Only the people you are connected to. If you train with a trainer, that trainer sees the training and progress data you log with them. If you are a member of a gym, your gym sees your membership, check-ins, and engagement. Gym staff only see the members assigned to them.

A gym, estate or hotel instructor sees your workouts. Your meals, nutrition, hydration, sleep, weight, measurements and progress photos are visible to them only if they have added the Personal Trainer tools — until then, those stay between you and the app.

Nobody outside your connections sees your data, and you are asked to accept the relevant terms before any connection is made.

You can access, correct, export, or delete your personal data. Email info@atgorax.com from your registered address — we verify your identity and respond within 30 days at no charge.

When you request account deletion we erase your personal data within 30 days, except records we are legally required to keep, such as payment, tax, and consent records.

If you have any concerns about how we handle your personal data, please contact us first at info@atgorax.com. If we are unable to resolve your concern, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

Yes. Most people are chasing two or three things at once — losing fat while getting stronger, for instance — so the goal step in your profile lets you select several.

The first goal you pick is your primary goal, and your calorie and macro targets are built from it. Two goals can pull the calorie target in opposite directions, so one has to lead.

The others still count. Your sleep target follows whichever selected goal needs the most rest, and your suggestions and insights cover each goal you chose, labelled so you can tell which goal a given tip is serving.

You can change your goals, and which one leads, at any time from your fitness profile. Your targets recalculate when you save.

AtgoraX is coming soon — see the launch answer. From then, getting started takes a few minutes:

1. Open app.atgorax.com on your phone and install it to your home screen.
2. Create your account and choose whether you are an individual, a trainer, a gym, a hotel, or a corporate.
3. Complete your profile and goals.
4. Start logging workouts, nutrition, and progress — free for individuals — or choose a plan, join a gym, or activate the invite your trainer sent you.

In the meantime you can read the help centre end to end, and gyms, hotels and corporate organisations can begin setup with our team at info@atgorax.com.

Invites go out once AtgoraX opens. When you get one, open the link or enter the code on the activation screen at app.atgorax.com. You will set your password, accept the terms, and land straight in your trainer’s or gym’s workspace with your programme already assigned. Invites are single-use.

The app walks you through it. When you tap Get started or Log in on app.atgorax.com, AtgoraX shows a short install guide first, works out whether you are on an iPhone, an Android phone or a computer, and shows only the steps for that device. Once the icon is on your home screen you carry straight on to sign-up or sign-in.

On iPhone it is Safari ••• → Share → Add to Home Screen. On Android it is the Install app button, or ⋮ → Install app in Chrome. On a computer it is the install icon in the Chrome or Edge address bar.

You can skip the guide and continue in your browser, and install later. But installing matters on iPhone in particular — push notifications only work from the installed app, never from a Safari tab.

Yes.

• atgorax.com — official website, product information, pricing, legal policies
• app.atgorax.com — the AtgoraX app itself (opening at launch)
• atgorax.com/support — the official help centre

Use only our official website and verified communication channels. We will never ask for your password, and we will never request payment through any channel other than Paystack checkout inside the app.

Email info@atgorax.com, or use the contact options in our help centre. For Gym Enterprise (6+ branches), apartment, hotel, corporate, and other enterprise plans, use the same address and our team will take you through setup and pricing.

For step-by-step help, search the AtgoraX help centre first — it has guides for members, trainers, gyms, gym staff, hotels, and corporate wellness admins.

Yes. AtgoraX is the platform operated by ATGORAX TECHNOLOGIES LIMITED, founded in Kenya. Our full legal policies — Terms of Service, Privacy Policy, Refund Policy, and the rest — are published at app.atgorax.com/legal and are versioned and dated.